HESCHUNG SERVICES
Just as our shoes, the bond we share with you is strong and made to last. That is why we have created exclusive services to answer your every need..
ADVICE & EXPERTISE
Whether in our boutiques, by telephone or over e-mail, our customer advisers are on hand to provide personalised recommendations and help you find the shoes that best match your needs. They will be happy to answer any questions you may have on our collections and share tips on caring for your Heschung shoes so that they last you a long time.
MADE TO ORDER
A testament to Heschung’s unique expertise in the field, our premium custom-order service was launched in response to a growing demand from our customers to be able to personalise their footwear as per their wishes. Following their creative lead, Heschung creates footwear that stands the test of time, subtly reinventing classic designs and staying away from passing fads so that the owner’s personality can truly shine through.
Contact one of our boutiques or our customer service and we will help you define and clarify your vision. We will then confirm its feasibility and draw up a quote including price and turnaround times.
RESOLING
Crafted using traditional reverse or Goodyear welt construction techniques, your Heschung shoes are designed to last. After a few years of use, the soles of your pair may need changing. To avail of our premium restoration service, you can bring your pair to a Heschung boutique or complete the following form. They will then be entrusted to our workshops in Alsace for resoling. Depending on the type of restoration, the cost may vary from €250-€360 and the turnaround time is usually 8-10 weeks. Your shoes will be returned to you (almost!) as good as new.
THAT'S NOT ALL...
In order to make your experience pleasant and one of a kind, services have been created to ease your purchase online and in our boutiques.
PAYMENT OPTIONS
We offer a range of payment options to facilitate your shopping experience: cheque, cash, credit card, Paypal and payments in 2, 3 or 4 instalments.
REMOTE SHOPPING:
A pair of shoes you've been eyeing is available in one of our boutiques, but you can't or don't have the time to come in physically? Don't worry about missing out! Contact us by telephone or directly over WhatsApp to place your order, and we will have it shipped to you immediately.
