Returns

Not sure of the fit?

We accept returns on all orders within 21 days after delivery, allowing you to try on as many sizes and styles as you like.

Returns costs are paid by the customer.

We are available to help with any sizing and fitting questions you may have. You can reach us from Monday to Friday from 8:30 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m. at +33 (0)3 88 91 43 43 or by email. 

Not sure what can be returned?

Items should be returned new, unused, and with all Ateliers Heschung garments tags still attached. Returns that are soiled, damaged or altered, will not be accepted and will be sent back to the customer.    
All shoes must be tried on a carpeted surface until you are sure you are keeping them. Shoes must be returned unmarked and in the original packaging.

Looking to return?

1. Log in to your customer account on www.heschung.com and in “My orders” click on the related order.
2. In the section “My Merchandise returns”, check the item(s) you wish to send us back and specify in the field provided the reason of your return.
3. After validation of your exchange request, you will receive an email stating that the status has changed into “Waiting for the package”. Then you can send us back your exchange item(s) to the following address:
HESCHUNG & CIE, Service Web, 1 Rue du Chantier de Créosotage, 67790 Steinbourg, FRANCE.
(If you live outside EU, please join 4 copies of the bill, the proof of customs fees payment and give the documents to the carrier)
4. The reimbursement will be executed in the days following the receipt of your parcel.

If you wish to exchange size or model you can send back your order and directly order online.